GambleZen Terms and Conditions for Account and Real-Money Play

Effective Date: 5 August 2026

Last Updated: 29 September 2026

These Terms form your agreement with Fortuna Games N.V. for GambleZen. They govern registration, security, games, balances, promotions, deposits, withdrawals, verification, responsible gambling tools and support. By creating an account or using our services, you accept them.

1. Definitions and agreement

“Account” means the personal profile registered in your name. “Real-money funds” means deposited or withdrawable cash balance. “Bonus funds” means promotional value governed by separate conditions. “Payment method” includes cards, bank routes, e-wallets and cryptocurrency. “KYC” means identity, address, payment and source-of-funds checks.

The promotion panel, game rules, Privacy Policy and Responsible Gambling page form part of these rules. A displayed promotion condition controls that specific offer.

2. Eligibility

You must meet the legal gambling age in your jurisdiction, have legal capacity to enter a contract and use the service only where lawful. You are responsible for understanding local requirements. We may request age and identity evidence before play, during account review or before a withdrawal.

3. Registration and account security

Register with accurate legal details and keep them current. One account is permitted per player unless we approve another arrangement in writing. You must use an email address and telephone number you control, protect the password and notify support about suspected access.

Do not share an account, impersonate another person or use false documents. We may suspend access while investigating ownership or fraud concerns.

4. Verification

We may request government photo ID, proof of residential address, payment ownership, a liveness check, source of funds or source of wealth. Documents must be current, legible and unaltered. A review can pause deposits, bonuses, gameplay or withdrawals where necessary to protect the account or meet legal duties.

5. Deposits and account balance

Use payment methods held in your own name. The cashier displays the active currency, minimum and method before confirmation. Deposits can be rejected, delayed or returned when details fail, ownership cannot be established, a payment provider declines the transaction or the account is under review.

Chargeback abuse, circular transactions and using GambleZen as a money-transfer service are prohibited. We may require wagering of deposited funds before withdrawal where anti-money-laundering controls justify the check.

6. Withdrawals

Submit a withdrawal from the cashier and complete requested verification. We may send funds back through the depositing route where method matching applies. A request can move through pending, review, approved, processed or returned states. Provider processing begins after our approval.

Limits and minimums appear in the cashier. A request may be returned when account details are incomplete, an active bonus blocks withdrawal, payment ownership is unclear or a method cannot accept the payout. We can divide a large approved payment into instalments consistent with displayed limits.

7. Bonuses and promotions

Activate a promotion before depositing when required. Check the minimum, match, cap, wagering, expiry, maximum stake, eligible games, contribution rates, spin value and cashout rule. Unless stated otherwise, only one player, household, device, payment source or network may claim it.

Bonus abuse includes multi-accounting, low-risk wagering designed only to clear a promotion, coordinated play, delayed-round manipulation and using excluded games. We may cancel a bonus and related winnings after a documented breach. Players may decline a promotion and play with real funds.

8. Games, records and technical faults

Each game information screen states its rules, paytable and available RTP configuration. Our transaction records determine accepted stakes, completed rounds and balance changes. Interrupted rounds resume or settle according to provider rules.

Malfunctions void affected play where the published game rule permits. Incorrect balances, duplicate credits, payment errors or manifestly incorrect odds may be corrected. Do not spend funds credited by an obvious technical error; notify support.

9. Prohibited activity

Fraud, collusion, false documents, stolen payment methods, chargeback abuse, multiple accounts, automated betting tools, interference with software and attempts to bypass security are prohibited. VPN or proxy use must not conceal location, identity or eligibility. We may restrict, suspend or close an account and preserve evidence for lawful investigations.

10. Responsible gambling

Deposit, loss, wager and session limits, reality checks, cooling-off and self-exclusion support account control. Gambling is entertainment with financial risk. Do not borrow to play or chase losses. During self-exclusion, do not attempt to open another account.

11. Dormancy, closure and termination

You may request closure through support after pending transactions are resolved. We may close or restrict an account for a Terms breach, legal requirement, security risk or prolonged inactivity. Any dormant-account fee must be disclosed before application and handled under applicable law.

12. Intellectual property and acceptable use

Site text, branding, software and interface elements are protected by intellectual-property rights. Use them only for personal access to our services. Do not scrape, reproduce, reverse engineer or commercially redistribute protected material without permission.

13. Complaints and disputes

Contact [email protected] from the registered email and include dates, amounts, game or transaction IDs and supporting evidence. We review account records, provider logs and payment information. If the response does not resolve the issue, use the escalation route stated in the final decision or applicable licensing information.

14. Liability, changes and governing terms

Gambling outcomes are uncertain, and internet or provider interruptions can occur. Nothing in these Terms excludes liability that cannot legally be excluded. We may update the Terms for legal, security or product reasons and publish a new Last Updated date. If one clause is unenforceable, the remaining clauses continue. The governing law and jurisdiction follow the operator and any mandatory consumer law that applies to you.